As our world moves towards a digital era, various areas of technology were explored to provide a better infrastructure to how the world is governed. This has led to the emergence of E-government.

E-Government which is also known by several names such as electronic government, e-gov, online government, refers to the use of internet technology to facilitate an online platform for the purpose of services offering, information exchange, and transacting with citizens, businesses, and other arms of the government. In short, the E-government’s purpose is to link up a nation’s population with the government. By doing so, there are various improvements for a nation. The most important anticipated benefits of e-government include improved efficiency, convenience, and better accessibility of public services.

In Malaysia, The Electronic Government was launched to direct the country in to digital age which is advanced in information technology to be on par with other developed nations. Malaysia has implemented various amounts of systems such as the Human Resource Management Information System(HRIMS), Electronic Services System(E-services), and E-Syariah. All of these are linked up through the myGovernment Portal which is accessible at http://www.gov.my/. It serves as a one-stop source resource for Malaysians to access for information and services offered by the government for citizens.

In terms of citizen’s adoption, citizens of Malaysia have begun to adopt and utilize the uses of e-government. An excellent example of this would be the Road Transport Department which is a one stop-centre for citizens of Malaysia to get clarification regarding auto-mobiles they own. One can simply check outstanding summonses, payment and renewal of road tax and summons, and many more with just a click of a mouse. Many Malaysians has started to use and fully utilize the Road Transport Department’s website for various purposes since E-Government was introduced.